Shipping & Handling

SHIPPING & HANDLING POLICY

Free Shipping on All Orders

We're proud to offer FREE STANDARD SHIPPING on every order, worldwide – no minimum purchase required! We believe in transparent pricing with no surprise fees at checkout.

Processing Time

Once your payment is confirmed, your order is immediately forwarded to our fulfillment partners for:

  • Order verification and validation
  • Quality control inspection
  • Secure packaging and preparation

Standard Processing Time: 1-4 business days

Please note: Processing times may be extended during peak seasons (holidays, promotional periods) or due to unforeseen circumstances. We appreciate your patience and understanding.

Shipping Time

After processing, your order is dispatched from our international warehouse network directly to your door.

Estimated Delivery Times by Region:

  • Canada: 7-14 business days
  • USA: 7-14 business days
  • United Kingdom: 7-14 business days
  • Australia & New Zealand: 7-14 business days

    Total Delivery Time = Processing Time (1-4 days) + Shipping Time

    These are estimated timeframes and may vary due to customs clearance, carrier delays, weather conditions, remote locations, or other factors beyond our control. We are unable to offer next-day or express delivery at this time.

    Order Tracking

    Stay informed every step of the way! Once your order ships, you will receive an email confirmation with:

    ✓ Shipment confirmation
    ✓ Tracking number (when available)
    ✓ Direct tracking link

    How to Track Your Order:

    1. Visit our website and enter your tracking number in the tracking section
    2. Click the tracking link in your shipping confirmation email
    3. Contact our customer support team for assistance

    Please note: While the majority of our shipping carriers provide tracking services, availability may vary depending on your destination and carrier. In rare cases where tracking is unavailable, our support team will assist you in monitoring your order status.

    International Orders & Customs

    Smart Warehousing for Faster Delivery

    We work with a global network of fulfillment centers strategically located in North America, Europe, and other regions to get your order to you as quickly as possible.

    What this means for you:

    • USA orders typically ship from USA warehouses – no international customs delays
    • Canadian orders typically ship from North American warehouses – minimal or no customs fees
    • UK/EU orders typically ship from regional warehouses when available
    • Faster delivery times and reduced customs complications

    Customs Duties & Taxes (When Applicable)

    In some cases, orders may ship from our international warehouse network. If your order crosses international borders, you may be responsible for:

    • Customs duties or import taxes imposed by your country
    • Processing fees charged by customs authorities
    • These charges are determined by your local government and are not included in our product prices or shipping costs

    Most orders to USA and Canada ship domestically and do NOT incur customs fees.

    What to expect if customs applies:

    • Customs fees vary by country, product type, and value
    • Your local customs office may contact you for payment
    • Delivery may require payment of duties before package release
    • These fees are collected by customs authorities, not by us

    Customs Clearance Times

    If your order requires customs clearance (typically only for cross-border shipments), please allow:

    • Standard clearance: 1-5 business days
    • Occasional delays: Up to 7-10 business days during peak periods

    These delays are managed by customs authorities and are beyond our control. They are not included in our standard shipping estimates.

    Note: The majority of orders ship from local or regional warehouses and bypass customs entirely, ensuring faster delivery to your door.

    Address Accuracy:

    Please ensure your shipping address is complete and accurate, including:

    • Full street address (no P.O. boxes for some destinations)
    • Postal/ZIP code
    • Contact phone number
    • Any apartment, suite, or unit numbers

    Incomplete addresses may result in delivery delays or returned packages.

    Shipping Restrictions

    We ship to most countries worldwide. However, certain locations may not be serviceable:

    • Remote or rural areas with limited courier access
    • Military bases (APO/FPO addresses) - contact us to verify
    • Restricted regions due to shipping regulations

    If we cannot ship to your location, we will notify you immediately and issue a full refund.

    Lost or Delayed Packages

    We understand how important timely delivery is. If your order has not arrived within the estimated delivery window:

    Step 1: Check your tracking information for the latest status updates
    Step 2: Contact our customer support team with your order number
    Step 3: We will investigate with the shipping carrier and work diligently to resolve the issue

    For packages confirmed as lost by the carrier: We will either reship your order at no charge or provide a full refund, at our discretion.

    Damaged or Incorrect Items

    Your satisfaction is our priority. If your order arrives damaged or you receive an incorrect item:

    Please contact us within 7 days of delivery with:

    • Your order number
    • Clear photos of the damaged or incorrect item
    • Brief description of the issue

    We will:

    • Arrange a replacement shipment immediately, or
    • Issue a full refund to your original payment method

    Return shipping fees for damaged or incorrect items are covered by us – you will not be charged.

    Undeliverable Packages

    If a package is returned to us as undeliverable due to:

    • Incorrect or incomplete address provided
    • Refused delivery
    • Multiple failed delivery attempts

    We will contact you to arrange reshipment. Additional shipping fees may apply for reshipment in these cases.

    Holiday & Peak Season Shipping

    During major holidays and promotional periods (Black Friday, Cyber Monday, Christmas, etc.), order volumes increase significantly:

    • Processing times may extend to 3-5 business days
    • Shipping times may be slightly longer due to carrier volume
    • We recommend ordering early to ensure timely delivery

    We will always communicate any expected delays via email.

    Contact Us

    Have questions about your shipment? Our customer support team is here to help!

    Email: yanndropshipexpert@gmail.com
    Response Time: Within 24-48 hours (business days)

    We are committed to providing excellent service and ensuring your order reaches you safely and in perfect condition.

    Thank you for choosing us for your pet care needs!

    Last Updated: December 12, 2025