# PRIVACY POLICY
Last Updated: January 28, 2026
---
OVERVIEW
At PawsSelect, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website and services.
By using our Services, you agree to this Privacy Policy.
---
1. INFORMATION WE COLLECT
1.1 Information You Provide
- Account Information: Name, email, password, phone number
- Order Information: Billing address, shipping address, payment details
- Communication: Emails, support inquiries, product reviews
- Optional Pet Information: Pet names, types, sizes (for personalized recommendations)
1.2 Information Collected Automatically
- Device Data IP address, browser type, device type, operating system
- Usage Data: Pages viewed, products browsed, cart activity, time on site
- Location Data General location based on IP address
1.3 Information from Third Parties
- Payment processors (transaction verification)
- Shipping carriers (delivery updates)
- Marketing and analytics providers
---
2. HOW WE USE YOUR INFORMATION
We use your information to:
✓ Process and fulfill your orders
✓ Provide customer support
✓ Send order confirmations and shipping updates
✓ Personalize your shopping experience
✓ Send marketing emails (with your consent—you can opt out anytime)
✓ Improve our website and services
✓ Prevent fraud and enhance security
✓ Comply with legal obligations
---
3. HOW WE SHARE YOUR INFORMATION
We only share your information when necessary to provide our Services or when required by law.
3.1 Service Providers
We share information with trusted partners who help us operate:
- Shopify – E-commerce platform (hosts our store, processes orders)
- Payment Processors – Secure payment processing (Shopify Payments, PayPal, Stripe)
- Shipping Carriers – Delivery services (USPS, FedEx, UPS, Canada Post)
- Email Providers – Transactional and marketing emails
- Analytics Tools – Website performance (Google Analytics, Facebook Pixel)
3.2 Legal Requirements
We may disclose your information to:
- Comply with laws and legal processes
- Respond to government requests or court orders
- Protect our rights and prevent fraud
- Ensure safety of our customers and Services
3.3 Business Transfers
If PawsSelect is acquired or merged, your information may be transferred to the new owner. We'll notify you before this happens.
---
4. COOKIES AND TRACKING
4.1 What Are Cookies?
Cookies are small files stored on your device that help our website function and remember your preferences.
4.2 Types of Cookies We Use
Essential Cookies (Required)
- Shopping cart, login, payment processing
Performance Cookies (Optional)
- Analytics, site improvements (Google Analytics)
Functional Cookies (Optional)
- Language preferences, recently viewed items
Marketing Cookies (Optional)
- Personalized ads, retargeting (Facebook Pixel, Google Ads)
4.3 Managing Cookies
- Control cookies through your browser settings
- Opt out of Google Analytics: [Google Opt-Out](https://tools.google.com/dlpage/gaoptout)
- Opt out of Facebook Ads: [Facebook Preferences](https://www.facebook.com/settings/?tab=ads)
- We honor **Global Privacy Control** signals: [Learn More](https://globalprivacycontrol.org/)
---
5. YOUR PRIVACY RIGHTS
Depending on your location, you have the following rights:
5.1 All Customers
✓ Access – Request a copy of your personal information
✓ Correction – Request correction of inaccurate data
✓ Deletion – Request deletion of your information
✓ Data Portability – Receive your data in a portable format
✓ Opt-Out of Marketing – Unsubscribe from promotional emails anytime
5.2 EU/UK Residents (GDPR)
✓ Object to Processing – Object to certain uses of your data
✓ Restrict Processing – Limit how we use your data
✓ Withdraw Consent – Withdraw consent at any time
✓ Lodge a Complaint – File a complaint with your data protection authority
- Find your authority: [EDPB Members](https://edpb.europa.eu/about-edpb/board/members_en)
5.3 California Residents (CCPA/CPRA)
✓ Right to Know – Know what information we collect and share
✓ Right to Delete – Request deletion of your information
✓ Opt-Out of Sale/Sharing – Opt out of targeted advertising
✓ Non-Discrimination – No discrimination for exercising rights
Note: We do not sell your personal information in the traditional sense, but sharing data for targeted advertising may be considered a "sale" under California law.
5.4 Other US States
Residents of Virginia, Colorado, Connecticut, Utah, and other states with privacy laws have similar rights.
5.5 How to Exercise Your Rights
📧 Email: contact@pawsselect.com
📝 Subject: "Privacy Rights Request"
Include: Your name, email, and description of request
⏱️ Response Time: Within 30 days
---
6. DATA SECURITY
We protect your information using industry-standard security measures:
✓ SSL/TLS encryption for all data transmission
✓ Encrypted storage of sensitive information
✓ PCI-compliant payment processing
✓ Access controls – Only authorized personnel can access data
✓ Regular security audits
✓ Secure password storage (encrypted, never stored in plain text)
Your Role: Use strong passwords, don't share login credentials, log out on shared devices.
Limitations: No system is 100% secure. We implement strong protections but cannot guarantee absolute security.
---
7. INTERNATIONAL DATA TRANSFERS
Your information may be stored and processed in the United States, Canada, or other countries where our service providers operate.
Protections:
- EU/UK: We use Standard Contractual Clauses (SCCs) approved by the European Commission
- All Customers: Contracts requiring data protection, security measures for data transfers
---
8. CHILDREN'S PRIVACY
Our Services are not intended for children under 18. We do not knowingly collect information from children.
Parents: If you believe your child has provided us with information, contact us at contact@pawsselect.com and we'll delete it immediately.
COPPA Compliance: We do not have actual knowledge that we "share" or "sell" information of individuals under 16.
---
9. THIRD-PARTY LINKS
Our website may link to third-party sites (social media, manufacturers, review sites). We are not responsible for their privacy practices. Please review their privacy policies before providing information.
---
0. RELATIONSHIP WITH SHOPIFY
PawsSelect is powered by Shopify, which provides our e-commerce platform. Shopify collects and processes information about your use of our Services.
Your Rights with Shopify:
- Learn more: [Shopify Privacy Policy](https://www.shopify.com/legal/privacy)
- Exercise your rights: [Shopify Privacy Portal](https://privacy.shopify.com/en)
Both PawsSelect and Shopify may collect and process your information. For Shopify-specific data processing, Shopify is the data controller.
---
11. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our practices or legal requirements.
We'll notify you by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending email notification (for significant changes)
Your continued use of our Services after changes constitutes acceptance.
---
12. CONTACT US
Questions about privacy?
📧 Email: contact@pawsselect.com
Exercise your rights?
📧 Email: contact@pawsselect.com
📝 Subject: "Privacy Rights Request"
Customer support?
📧 Email: contact@pawsselect.com
🌐 Website: www.pawsselect.com
Key Points:
- ✅ We never sell your personal information for profit
- ✅ You can opt out of marketing anytime
- ✅ You have rights over your data (access, delete, correct)
- ✅ We use industry-standard security
- ✅ Contact us with any questions
---
Thank you for trusting PawsSelect with your information.
© 2026 PawsSelect. All rights reserved.