Free Shipping We offer free standard shipping on all orders — no minimum purchase required and no hidden fees at checkout.
Processing Time Orders are processed within 1–4 business days after payment confirmation. During peak periods such as holidays and promotions, processing may extend to 3–5 business days. You will receive a shipping confirmation email with your tracking number once your order has left our warehouse.
Delivery Estimates After processing, most orders are delivered within 7–15 business days. Total estimated time from order to delivery is typically 8–18 business days. Delivery times are estimates and may vary due to carrier delays, customs clearance, remote locations, or peak season volume. We do not offer express or next-day delivery at this time.
Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after receiving your confirmation. You can monitor your package anytime on our Track Order page. If tracking is unavailable for your destination, contact us and we will assist you.
Customs & International Orders We ship from a network of warehouses in North America and internationally depending on the item, and always aim to ship from the closest location to reduce delivery time. For orders that cross international borders, customs duties, taxes, and carrier fees may apply and are the responsibility of the customer. We cannot predict or control these charges, as they are set by your local government. Customs clearance typically takes 1–5 business days and may extend during peak periods.
Shipping Address Please ensure your shipping address is complete and accurate before completing your order. We cannot modify an address after an order has shipped. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information. If a package is returned as undeliverable due to an address error, additional reshipment fees may apply.
Lost or Damaged Orders If your order has not arrived within the estimated delivery window, first check your tracking for updates and allow a few extra days. If the issue persists, contact us at support@pawsselect.com with your order number and we will investigate with the carrier. If your package is confirmed lost, we will reship your order or issue a full refund. If your order arrives damaged or incorrect, contact us within 48 hours at support@pawsselect.com with your order number and clear photos and we will resolve it at no cost to you.
For any shipping questions, contact us at support@pawsselect.com — we respond within 1–2 business days.
